Wednesday, July 31, 2019

Emotional (Intelligence) Quotient Essay

Aside from the person’s measure of intelligence or is Intelligence Quotient (IQ), he also has another characteristic that measures his ability to feel. It is his Emotional Intelligence, which is measured through his Emotional Intelligence Quotient (EQ). EQ is the description of one’s abilities, capacities, or skills regarding his perception and management of emotions. It is usually of his emotions, of others, and of groups of people. The concept about this emotional intelligence is a rather new field in psychology that is why its definition is changed from time to time (Research Machines plc). Way back in the 1900’s emotional intelligence were emphasized as various aspects of mental intelligence, cognitive aspects like memory and problem solving. Afterwards, even non-cognitive aspects were recognized as important factors, like the social intelligence, or the understanding and management of other people. Later in 1985, Wayne Payne explicitly discussed in his doctoral thesis the concept of emotion, wherein he tackled on developing emotional intelligence. However, the article was not published until 1990, when Peter Salovey and John D. Mayer published it (SearchCIO. com). Emotional Intelligence was then defined by Salovey and Mayer as a person’s capability of monitoring his and others feelings and emotions, analyzing it and using that set of information as a guide in his actions and thoughts. Afterwards, it has been revised to be the ability of emotion perception wherein it integrates emotion in order to facilitate or manage thoughts, understanding emotions and further regulating it, thus promoting personal growth. It is used by people in order to move around its social environment, understanding every part and every aspect of his surroundings. Emotional Intelligence encompasses a person’s ability to perceive emotions, wherein he is able to detect and decipher these feelings of emotions by looking in their faces, pictures, voices, along with their cultural background. Another is to be able to use these emotions, where he utilizes it in facilitating various activities like computing, thinking and eventually solving a problem. It is also important to understand emotions, to be able to comprehend various emotional signs and language and to be able to appreciate complicated relationships with various emotions. Finally, it would boil down to managing these various emotions, by regulating it for one’s own purpose and for others. It could be used to achieve certain goals by harnessing these emotions.

A Certain Night Essay

Knowledge and Understanding 1. As it is quite obvious in the story, the narrator does not think that these men and women deserve to die. This is abundant when in the very last line of the story the narrator states, â€Å"when will it be light?† 2. Throughout the story, the narrator describes the communists as young, brave and handsome, although they are powerless martyrs. The narrator makes the nationalist seem â€Å"murderous looking,† and â€Å"cunning, malicious and smug.† The chief executioner has a â€Å"revolting moustache,† and an â€Å"evil voice†, as well as an â€Å"ugly and vicious face, which seemed to symbolize the cruelty of all the rulers to the oppressed.† This made it easy enough to distinguish between the communists and the nationalists. 3. The nationalists regard to the commended prisoners with no respect at all. It was because they didn’t care for them, because they were communists, and the nationalist police were just there to execute them. They were very rough towards them as they â€Å"pushed them clumsily and hard, hitting them with rifle butts and putting ropes round their chest to tie them†¦Ã¢â‚¬  As well, they would refer to them as â€Å"criminals†, as they would count them one by one making them seem no more important than counting the hairs on your chin. The nationalist’s regards towards these prisoners were cruel and very careless. 4. Near the beginning of the story, the young poet becomes overthrown by anger and pain that he actually passes out. Once he saw a familiar face, he began to calm down and gather a sense of encouragement. This familiar face started to make him feel more brave and resolute. Near the end, the mood is totally flipped around when they remembered their g overnment was being formed. Their attitudes were now positive as they died, proudly singing for their country. 5. Ting Ling wrote this store to raise awareness of the disapproving murders the nationalist party committed. I think she honored her husband with the passionate, loyal, hardworking poet. Maybe she wrote this story more for her self, as a forever memory of her husband. Not only of his death, but also by showing her passion for her beliefs. 6. A major theme in the story is to stand your ground, and fight for what you believe in. In other words, be willing to die for what you stand for, but proudly. Another theme is showing the absolute cruelty of humans. It is showing the brutal behaviors humans can portray on one another. Thinking and Inquiry 1. The tone of this story is dark and bitter. Ting Ling achieves this in the characters emotions throughout the story. This is also shown through imagery, through the gloomy vibe of the story. Ting Ling used figurative language and vivid descriptions to make the story come across as both bitter and dark. 2. The setting of the story contributes to the tone because it is set up during a dark, cold, windy, snowy night. The overall mood of the story was both gloomy and somber, which contributes to the tone I think Ting Ling was going for. Everything from the prisoners falling down in the snow, to the soldiers stomping throughout it, made the tone come alive through the text. 3. There are many different symbols throughout the story. For the chief executioner, he resembles both cruelty and oppression whereas the young poet symbolizes innocence and better reform. At the end when the prisoners are singing to their death, it shows a sense of resistance, which symbolizes the acceptance of their death. 4. The sound of trampling feet connotes punishment as a result of the communists standing up for their beliefs. It also shows desperation because the prisoners have basically hit rock bottom, and have nothing left to do. Ting Ling repeats this image to implement the despair in the prisoners, and to get the point across. 5. This story reflects a political bias because they make the communists seem innocent, as if they have done nothing wrong. Not saying they are innocent, but it is persuading the audience as if they are so. Yes, it is wrong for the nationalists to execute them, but you don’t hear the past story between the two groups. Therefore, it reflects a political bias by only showing the â€Å"innocence† of the communists.

Tuesday, July 30, 2019

The Job Selection Criteria

Why are you applying for the Graduate Trainee Program in the Department of Foreign Affairs and Trade? What skills and attributes would you be able to contribute to DFAT's goals and work? You should give examples based on your academic achievements, work experience and/or extra-curricular activities. I deem the Graduate Trainee Program as one of the epitomes of DFAT's thrust in showcasing the best and brightest Australia has to offer the international community. Being part of a vibrant, dedicated and diverse group of individuals entrusted to foster understanding and promote the country's foreign and trade relations is a challenge anyone who believes in Australia should be proud to be a part of. Having read Politics and Government in university and presently doing my post-graduate studies in International Relations give me the fundamental, if not advanced, skills as well as awareness of local and international socio-political and economic realities of today. Complementary to my academic skills are the English language teaching experiences I have locally and abroad, which contributed immensely to my understanding of different cultures and peoples of varying age group. Being trilingual (English, Korean and street Japanese) gives me the edge to appreciate not only the language of other people but the nuances of what a language conveys, this is a paramount trait in comprehending the distinct language of diplomacy. It has helped me deal with clients in an interpretation job, students in a teaching assignment or local tribes people in medical or mercy missions. 1.Written and Oral Communication Skills Provide examples of where your written and oral communication and negotiation skills have been most effective in the workplace or elsewhere. What outcomes were achieved? One of the jobs I do on the side is translation and interpretation work from Korean to English and vice versa. This type of work deals with Korean trade delegations coming to Australia to deal with Australian business owners. Both Korean and Australian clients require submission of a written project proposal prior to getting the tasking. The proposal calls for demonstrating my competence and advanced level of understanding not only of the Korean and English languages but the cultures as well. In writing the proposal, I set my plan of action and the methodology to be used for the translation and interpretation processes. After the clients read through my proposal, I present it to both parties and convince them of my being the right person to get the job done. During the actual translation/interpretation work, I sometimes observe that the principals' understanding of what each said to the other may get â€Å"lost in translation.† The outcome of which is that on several occasions, I had to mediate and arbitrate so that the two factions agree on correct interpretations. It is noteworthy seeing conflicting parties come to terms because of my diplomatic approach and diligence in getting the job done properly. Describe a situation in which you had to identify and analyze a problem and then recommend a solution. What was the outcome? What constraints did you face in developing the solution? Would you have done anything differently? In 2001, while doing community re-building voluntary work with the Youth with a Mission (YMAN), a non-government organization assisting marginalized communities worldwide, I was a â€Å"trainee team leader† charged with a group of young volunteers from the United States, Canada, Australia, Fiji and even Australian aborigines. We were in northern Thailand amongst the Karen and Hmong tribes and I found out that due to their patriarchal society, the males in the tribes refused to work with our female volunteers. This caused some setbacks since individual assignments were already given prior to arriving on site. As the team leader of the group, I discussed this problem with the senior team leader and recommended that we should respect their culture in order to complete the mission. I talked with the team and organised the male volunteers to work in building houses and improving the local site. The female volunteers took on the English teaching assignments and medical assistance. This went well with the local populace and we gained their respect because we demonstrated our reverence for their beliefs. I would have done things differently by studying the culture, beliefs and peculiarities of the tribes first prior to embarking on another volunteer mission. What makes a successful team, in the workplace or elsewhere? Why are you an effective team member? How have you incorporated people from different backgrounds in a team in which you have participated? Give an example of how you have contributed to a team's achievements. Team success rests with good leadership and management. I related the leader and manager role since despite being distinct characteristics, they are inseparable traits of someone charged with such daunting assignment. A leader/manager must have the vision to effectively implement tasks and the steadfastness to successfully complete mission objectives. My value as a team member is the ability to work cohesively with each team member and agree to set aside idiosyncrasies in order to fulfill collective goals. People with different backgrounds can be incorporated in a team by appealing to their individual aims and marry them with the strategic objectives. During one of my courses in post-graduate studies, our class simulated a United Nations Security Council meeting and I played the part of the Secretary General. We were doing North Korean nuclear proliferation conflict resolution and individuals have their own opinions on how best to mitigate the problem. Playing the goodwill role, I contributed to the team output by consolidating valid points from individuals and getting a group consensus that the solution to North Korea's nuclear arms program is by catering to the North Korean's need for aid in exchange for reduction or total demobilization of the nuclear arms . 4.Flexibility, Adaptability and Initiative Give an example of a challenge you have recently faced in the workplace, your studies or extra-curricular activities. Describe how you addressed and overcame that challenge. What were some of the difficulties you faced? While working as a contractual English instructor in Korea, I noticed that the students learning English, though very diligent and hardworking, English have a hard time with conversational, street-speak and business English. This is due to the formation of the program wherein they learn classroom and â€Å"theoretical† English but lacking the suave and practical application. Korea is a very rigid and structured society and change usually comes at a difficult phase. I adapted and conformed to the norms of the school but took the initiative by instructing my students to prepare a five-minute oral presentation of a country of their choice. The presentations have to be made with individually hand-made posters to have more impact in terms of graphics. After each student's presentation, critiques from the class – in English, were done and this further confirmed the value of the pioneering teaching methodology. Needless to say, my technique was adapted by other teachers, who found it more efficient than the processes they have been using for years. Even the school director was pleased with my achievement that when my contract ended, he offered to renew it but I declined since I had to go back to Australia to pursue my studies.

Monday, July 29, 2019

North American Free Trade Agreement Research Paper

North American Free Trade Agreement - Research Paper Example The NAFTA agreement helped the three countries increased the amount of trade activity among themselves. â€Å"Trade between the NAFTA signatories tripled, from $297 billion in 1993 to $1 trillion in 2007† (Amadeo, 2011). One of the industries in the United States that benefited the most from the agreement was the farming industry due to the fact that Mexico used to have extremely high tariffs on agricultural products. Some of the crops that have increased in demand for exporting in the United States include beef, rice, soybeans and beans. The NAFTA agreement created the biggest free trade area in the world connecting three economies that generated over $17 trillion annually (Amadeo, 2011). The service industry received a major boost in demand since NAFTA was signed. Some of the industries that have benefited from the agreement are healthcare and financial services. The prices of food have reduced as a consequence of the NAFTA agreement. Another benefit that Canada and Mexico received from the agreement was an increase in foreign direct investment (FDI) from the United States. The volume of foreign direct investment has more than tripled since the inception of the agreement. Despite a lot of the advantages of NAFTA the agreement also had some negative aspects. In the United States the manufacturing industry was negatively impacted as job creation in manufacturing became stagnant. The cheaper Mexican labor became an attractive proposition for many American investors. The United States has one of the highest labor costs in the world. Another negative aspect of the agreement was movement of criminals across the borders. The drug trade and the cartels in Mexico gained power due to the facility of movement of people and drug across the borders. Some sectors of the agricultural economy of Mexico have been negatively impacted by the imports of vegetables and fruits from Canada and the United States. Many agricultural

Sunday, July 28, 2019

Business decision making Essay Example | Topics and Well Written Essays - 2000 words

Business decision making - Essay Example If this isn’t used effectively, then the opposite response will be given and won’t provide the right impression while leaving a bad image that is within the economy. Planning and Delivery of London Olympics 2012 The process used for planning and delivery of the London Olympics for 2012 began with the concept of supply chain opportunities through the concept of Compete For. This allowed potential suppliers to work within the London Olympics 2012 while finding the most qualified for the atmosphere that was a part of the business. By offering contract opportunities, there was not only the ability to select those that fit with the atmosphere, but also to balance out the competition among businesses interested in being a part of the games. This allowed equal opportunity among suppliers and vendors and ensured that those who were working could balance the supply chain needed (Compete For, 2011). The concept of Compete For was furthered by the paper, electrical goods, furnitur e, nails, steel, radio systems, cleaning contracts and other vendor opportunities. The goods are divided by the vendors that are needed and the pending contracts that haven’t been fulfilled. There are also options for small to large restrictions and the ability for different nationalities to be a part of the supply and demand as a part of the London Olympics. ... The approach which has been taken with this is one that is not only providing the main committee with the ability to create a response, but also allows the businesses to advertise for more vendors. Those who are invited to working in the London Olympics 2012 also have the capacity of moving into the games. This is combined with the ability to advertise for other vendors by connecting to the area where vendors are needed. This allows other vendors to come in and provide more opportunities to those who are working into an online presence. The other vendors then have the ability to spread the word of working for the London Olympics 2012 while providing more that are looking into the same opportunities. This allows the committee to find a combination of vendors while offering various options that are a part of the business. The options that are available allow the marketing to work with the London Olympics while having advertising from other businesses that show they are selected as a pa rt of the committee. They can then add in PR, opportunities for their business and show that they are offering high end services. The second process is with a celebration that was given to introduce the London Olympics 2012. The UK wide celebration was an annual event that was held to show the choosing of being a part of the chosen city. Creating this as a kick off event was then able to create a different association with being a part of the Olympics. By doing this there is the ability to create a specific alternative to working within the Olympics while showing that the businesses could submit their plans and work within the committee. This provided a specific way to create an approach to advertising the business while getting response from PR, businesses and

Saturday, July 27, 2019

The psychology of coaching today's athlete Research Paper

The psychology of coaching today's athlete - Research Paper Example These associates can affect training because the athlete is not getting the right diet, rest or having personal problems. This affects the person’s attitude during practices and the competitions. A coach should be the one to decrease the stress that the athlete feels at least at practices and games. A coach has to has to have knowledge, attitude, and know about behavior techniques to lead a team and they must be able to disguise personal emotions and frustration that could affect the performance of the athlete and the team. If there is a lack of confidence in their coach’s ability and knowledge the athlete should â€Å"further seek other personal training knowledge.† (Bompa, 303) They should improve self-control or if the athlete wants they can look for another coach that they feel will be more comfortable with and has more knowledge. This is so the athlete can have confidence in their practices and competitions. (Bompa, 303) In learning to be a Basketball coach you must learn the basis of training so all your participants can excel in their sport and individual performances. A coach educates his athletes in a physiological, psychological, and sociological manner with all these variables. There is a system to this training which is progressive and individually graded. â€Å"A coach leads, organizes, plans and educates the athlete.† (Bompa 4) This is also how a coach is like a teacher. Coaching is a time that an athlete achieves their individual abilities and psychological traits in a social environment that is conducive to learning and bringing on peak performances. Coaching is a profession that requires a Bachelor’s degree either in Education specializing in Health, Physical Education and Recreation for a coach in any sport is a teacher, but while they are in college they may have to have a second major, for example Elementary Education or even Secondary Education, so that they can teach children at various levels and get a p osition coaching a team. Coaching at the Early Childhood and/or Elementary level is mainly teaching the very basics of the sport and in this case Basketball. You as the coach would teach the skills like dribbling the ball, passing the ball, making free throws, etc. You would want to stress safety and teamwork at the very start at all the different levels of sports education. In learning about Basketball coaches need to learn how to teach the necessary skills, but before this step the first step would have to be a way to create an interest in the sport of Basketball. It is up to the coach to make the sport interesting, so the child will continue playing scholastically and as a extracurricular activity. The coach will have to instill the ideas of physical fitness, movement, learn to work with others, and to learn the necessary safety skills and also the attitudes to which wholesome recreation Is needed. â€Å"Even on a young child sports and physical education should instill personal values and to be creative.† â€Å"Physical activity is a very important for a growing child for they have to be taught to move correctly in order to stay healthy.† (Dauer, 13) Even when coaching young children coaches should check their physical development charts for body physique, skeletal and muscular

Friday, July 26, 2019

American Revolution Essay Example | Topics and Well Written Essays - 250 words - 3

American Revolution - Essay Example They served to incite the growing desire for self determination that has been growing in the colonies for years. According to Doyle and Pamplona (2006), there was an emergent movement, which was facilitated by the print media (52). Middlekauff (2005) supported this when he pointed out the points where America began to be aware of itself not as a colony but as a collective body and eventually, a nation, eventually resenting the rule of a country on the other side of the world. The other position holds that the cause of the revolution fundamentally came from the age of revolution sweeping across France, Haiti and Latin America (Burnard, 2010, 3). This is the school that cites the influence of French political philosophy, for instance: that, though American Revolution inspired the French Revolution, the intellectual and political validations that gave rise to the movement for independence were part of the French political thought, which argued for an absolute departure from all past determinations, beginning with a clean slate, one that allows total freedom and political innovation (Looby, 1998,

Thursday, July 25, 2019

E-Business strategy Essay Example | Topics and Well Written Essays - 2500 words

E-Business strategy - Essay Example Starbucks Company also has an information technology department that incepted its first website in 1998. This use of website has enabled the company slowly embrace and transact with e-commerce. In the year 2000, Starbucks Company managed to upgrade its server system to the Microsoft Commerce server 2000, which led to a remarkable improvement witnessed in its online service delivery. The Company has continually embraced e-commerce by purchasing different commerce servers in relation to the change in technology Stanford-Smith and Kidd 2000.The presence of e-business and e-commerce has enabled Starbucks Company to consistently purchasing numerous advanced registers and coffee machines to replace the old systems. The use of these new systems has contributed to the improvement of staff‘s efficiency and the speed, with the inclusion of assisting the shops to produce better quality coffee products. The use of these new materials and processes has resulted in the company. Starbucks Com pany and coffee houses no longer experience annoying queues to be served. This ensures the Starbucks considerably expand its customer base, and assist in the improvement of better customer relations.E-business has become one of the few technologies strategies that have been sort of by many companies and organizations. Through this technology, companies are able to improve their facilities by the use of the internet, intranet and extranet in ensuring that they have both intra and extra communication within the company, and the outside world.... Some of the issues that need to be addressed include poor communication between the staffs, customers and the external world. Rationale for The process mapping of Starbucks technological advancement Starbucks has made some efforts to improve customer communication. This has been central to design evaluation. These efforts include development of the brand in order to improve customer experience. One of these processes involved improvement of internal communications in the effort to ease customer base connection. Sophisticated feedback machinery sees to it that customer’s feedback is collected and acted upon in an effective and timely manner. One of such an effort includes the intention by the company to partner with Square’s GPS mobile for improved payments. In addition, through GPRS, the customer can be able to receive alerts on any updates including special offers. Starbucks can also get alerts whenever a returning customer has returned for more. Furthermore, Starbucks was named the most popular social media brand. It uses several social media sites to reach out new customers and continued communication with the old customers. Some of the popular sites used by Starbucks include Facebook, Twitter, and Foursquare. In addition, the company has adopted the use of digital network in its stores. With Wi-Fi availability, the company is able to entertain customers with digital networks. The process mapping of Starbucks technological advancement The Intertwining E-business and Starbucks can be intertwined. This is because e-business uses tools like mobile phones, file transfer, video conferencing, internet, intranets, and extranet to improve the administrative and operational activities. It ensures that Starbucks is in a position to access the internet to source

Impact of interest rates on the typical consumer in the economy Essay

Impact of interest rates on the typical consumer in the economy - Essay Example Many people work hard in order to fulfill their aspirations of owning their dream home or buying a brand new car. To afford these, numerous consumers resort to borrowing from financial institutions such as banks, which impose interest rate on the said loans. When interest rates go up, the cost of borrowing increases. This means that should they decide to push through with purchasing the house or car this period their monthly amortization would be relatively higher. If the amortization amount goes beyond the consumer's budget, he/she may decide to defer buying the new house or car. With this, it becomes evident that interest rate uptrend complicates borrowing decisions since consumers become confronted with the uncertainty if the said trend would prevail in the long term. As such, consumers usually suspend purchasing big-ticket items when interest rates climb. This may potentially lead to a contraction in the housing or automobile markets as well as in other industries. On the contrary, an interest rate downtrend easily translates to a boom in the housing market and various industries for big-ticket items. A low interest rate environment augurs well with consumers, as they are encouraged to borrow in financing their purchases. This condition fuels consumption spending since consumers are driven by the relatively lower interest payments they would be potentially servicing every month. Cost of Loans/Mortgages For those who are currently servicing debt payments under adjustable rate mortgages (ARMs), jump in interest rates entail ballooning monthly payments. Given this, an upward movement in interest rate puts the period of full ownership of a house further over the horizon. This may even lead to payment default or property foreclosures for homeowners on tight budgets who may be having a hard time affording rising mortgage payments. In this regard, increase in interest rates creates a dent on income which results in lower spending of consumers. However, on the upside, should interest rates go down then there maybe a downward adjustment on consumers' monthly payments. As a result, they are left with more disposable income which they could allot for other purchases. Credit Card Purchases Not only does an interest rate movement affect consumer spending for big-ticket items but also for ordinary expenditures such as groceries, utility bills and other household items among others. Since there are a considerable number of consumers who purchase using their credit cards, an increase in interest rates may lead to an uptick in credit card rates and the amount consumers have to pay for monthly credit card charges. With this, consumers who are not so liquid, i.e. those who do not have ample cash on hand, may cut back on credit purchases. In the same way, consumers may perceive that lower credit card rates make them better off as they are able to derive "savings" from what they would have paid when rates were much higher. This goads them to spend more to take advantage of low rates. Savings Incentive Apart from spending, interest rates also affect consumer savings. With higher interest rates, consumers have greater incentive to save because their deposits may earn higher interest income. However, a low interest rate regime brings about disincentive to save. When interest rates slide, so does the

Wednesday, July 24, 2019

Victims and The Criminal Justice system of England and Wales Essay

Victims and The Criminal Justice system of England and Wales - Essay Example Also ‘Everyone has a right to follow a course of action that others judge to be unwise or eccentric, including one which may lead to them being abused ’according to the document ‘Safeguarding Adults’( page 21). routine activity theory, this being also known as either opportunity theory or exposure theory and is described by David Garson on his web page ‘Routine Activity Theory’ Garson believes that victimization is because of exposure to risks, by which he means that more people place themselves in positions of risk obviously the more they increase their chance of becoming victims. The problem with such theories is that they place the responsibility for lessening risk on the victim alone, rather than placing any stress on the motivation of criminals or the responsibilities of law enforcement officials. Also some factors are beyond the person’s ability to change – females are more likely to be victims as are the poor and those who are obviously different - whether because of their skin colour, mental incapacity or religious beliefs. The Sociology 4099 lecture page speaks about social structure being a factor, the poorer section of society being more likely to be victimized, but the causes are seen as both economic and concerned with power – money speaks and the murder of children for instance, especially females , is described as socio-structural victimization. Although the police and social services will often offer some initial support, simply because they may be the first people involved outside a victim’s family, the majority of support available in England and Wales comes from Victim Support, a government aided charity as described on the You Gov web page ‘Victim Support in England and Wales’. The group offer confidential support, advice and give practical help with such things as replacing locks or making repairs. They also offer a witness support role whereby they do such things as accompanying a victim to the court, showing

Tuesday, July 23, 2019

Analyze Assignment Example | Topics and Well Written Essays - 500 words

Analyze - Assignment Example In this case, Greece would have to suffer because of the ideological misconception fostered by the Economic and Monetary Union. This is the belief that possession of hard money can drive smaller economies to grow and march other developed economies. This revelation would influence Greece to opt out of the Economic and Monetary Union. Consequently other smaller European nations not wanting to suffer under similar programs would opt out of the Union too leading to instability (Sēmitēs, Stiakaki, & Munro, 2014). On the other hand, if Greece were to fail to take the austerity measures and firmly hold against repayment, the countries credit rating would further plunge downwards. Sanctions against it by bodies such as the World Bank, The International Monetary Fund and the European Union would have drastically impacted on its economic prospects. Such political sanction intended to pressurize Greece into meeting its obligations of loan repayments would grossly affect its trade relations with other European nations. The country would neither be in a position to trade with its European neighbors nor borrow fund to meet its budget deficits. There would increase tension in Europe as other countries like Italy who are equally burdened by heavy debts would dread the possibility of undergoing similar troubles. Instability in the European economy would be eminent as other countries equally burdened with debts would be anticipated to follow in Greece’s footsteps. The eminent exit of Greece from the euro would be catastrophic. The Greek economy would be returned and stagnated. The countrywould have get back to production of its old currency and set up its own central bank. The European Central Bank would be left holding an enormous Greek debt with limited options. The devaluation of the euro which would result from such a scenario would consequently results

Monday, July 22, 2019

Social Responsibility and Sustainable Business Practices Essay Example for Free

Social Responsibility and Sustainable Business Practices Essay Businesses, specifically larger corporations, play a major role in what occurs in society therefore, they are responsible to their stakeholders not only to pursue economic goals but the greater social good as well. Corporate social responsibility (CSR) means that a corporation should act in a way that enhances society and its inhabitants and be held accountable for any of its actions that affect people, their communities, and their environment. (Lawrence, 2010). Social responsibility is becoming the norm so much so that some businesses have incorporated it into their business model. There are three components of the bottom line of social responsibility in business: planet, people, and profitability (3P). This is also the formulation of the triple bottom line, or TBL. In this report we look at the Network Data Center (NDC) in Tucson, AZ which provided technical support to the Army installation. The business consists of 120 people supporting over 6,000. Each employee has a minimum of one computer, some have multiple for different classification levels, and two monitors. There are a few classrooms with multiple computers in them as well. The company provides network, server, helpdesk, customer management, information assurance, and various other information technology services to the base. We take a look at the TBL of social responsibility in the view of environmental, ethical leadership, organizational viability, and legal and regulatory considerations and make recommendations for implementation. Environmental Businesses are going beyond regulatory compliance and becoming green. This gives companies a competitive advantage as well as legitimacy and product differentiation, moral commitment to the economy, and cost savings. Environmental analysis is a method managers can use to gather outside information on current issues and trends and turn that information into  actions that minimize threats and take advantages of new opportunities. Many corporations use the Global Reporting Initiative (GRI) to farm out guidelines and use them in their own business. Some considerations to take into account are the materials used and the percentage of those materials that are recycled, direct and indirect energy consumption, water withdrawal, biodiversity, emissions, effluents, and waste, reclaimed products and services, compliance, environmental impacts of transportation of products, and the overall protection expenditures. For the NDC, we consider electronics recycling, energy conservation, and waste m anagement. Considerations. Electronics Recycling. When the company does its annual lifecycle of computers, laptops, monitors, servers, and the like, I recommend research and review of the possibility of upgrades in lieu of new machines. Then when replacing parts, the old unserviceable ones will be sent to a recycling facility. The company can go to http://www.epa.gov/epawaste/conserve/materials/ecycling/donate.htm to find a place to recycle electronics. Best Buy offers in-store, event, and online recycling program options. I recommend the company review and implement a computer/ electronics recycling program. By upgrading versus new purchase, the company will benefit from cost savings and may be able to upgrade to better machines than they would if buying full new systems. This cost savings can be reinvested elsewhere in the business. Energy Conservation. The company currently has a high energy consumption in their electronics. Little is done to conserve. Before budget crisis within the company, the rule was everyone had to leave their computers on all night and updates were run at night to maintain information assurance compliance. Since the budget downfall a few years ago, all updates must be done during the day. Employees still leave their machines on at night, restarting before they leave for the night, because the rule has never changed. Efficiency efforts could be in place here to save energy. Waste Management. Since we already discussed electronics recycling, this  consideration is for the waste management of municipal solid waste (MSW) – or everyday items. MSW is the everyday things we use and throw out in the office. This can include items such as packaging, grass clippings, old furniture, bottles, food scraps, and batteries. According to the EPAs annual report on MSW, Americans throw away about 4.3 pounds of waste per person, every day. Preventing waste should be considered as well as recycling and composting. Recommendations. Electronics Recycling. Electronic recycling is one consideration the company can do better with. Recycling in general lowers greenhouse gas emissions that are caused by manufacturing items for the first time. Recycling electronics conserves natural resources making cleaner air and water. The valuable resources computers and electronic components carry are metals, plastics, and glass. According to the Environmental Protection Agency (EPA), recycling a million laptops would give back enough energy for 3500 American homes’ electricity. A million cell phones would could yield 35,000 pounds of copper, 772 pounds of silver, 75 pounds of gold, and 33 pounds of palladium. Instead of throwing out the old computers and blackberry’s, the company could simply upgrade the hardware or software and then recycle the parts necessary. Energy Conservation. To conserve energy, it is my recommendation that the company have employees shut down computers at night in lieu of restarting. Although some equipment such as the servers and UPS will still need to run, 150+ computers shut down at night will save energy resulting in cost savings for the company. Not only will this save money in utility billing, but also extend the life of the machines. When purchasing new pieces, parts, and machines, I also recommend looking for energy star equipment that uses less energy when it is running. Waste Management. I recommend the company implement better plans on waste prevention such as utilizing the electronics we have to manage records instead of printing hard copies. Some of the older generation employees  like to have a backup paper copy of items and are not held accountable to the paper reduction policies in place. Preventing excess printing results in cost savings for the company in paper and ink. A recycling and composting plan should be set in place by the company. The waste company provides free recycle and compost containers. NDC simply needs to implement and plan and educate employees on when and how to recycle and composting when appropriate. Employees should be encouraged to use recyclable paper, glass, and metals for meals, dishes, and utensils instead of Styrofoam plates for example. Recycling and composting is free and will scale down the amount of actual waste is used by the company. This essential results in cost savings to the company as well. In addition to the benefits to the company, the efforts of less disposables diminishes the carbon dioxide equivalent into the air helping preserve the earth. Ethical Leadership All leaders in business have a responsibility to earn a profit but ethical leaders take it one step further by going above and beyond the regulatory guidance. Bad ethical leadership can cause competitive pressure such as with Enron who fired the bottom 20% of performers every year. This caused employees to focus heavily on numbers and became unethical. Poor ethics in the workplace can cause issues because of personal gain and selfish interest or if there are conflicts of interest. Ethical leaders behave ethically, value and live by ethical behavior, set the pave through expectations and examples, establish an environment of continuous improvement, provides opportunities for people to grow personally and professionally, and they care and act with compassion. Ethical workplaces encourage long time employees who continue to work there until retirement. Ethical leaders choose to lead. They are the people want to follow, they are not just obeyed by force. These leaders provide vision and inspiration that makes employees feel important and appreciated. Ethical leaders facilitate a positive culture in business motivating and shaping employees’ attitudes. Ethical leadership covers the â€Å"people† part of the 3P in the TBL. Some considerations we look at in this category are labor practices and decent work, human rights, society, and product responsibility. Consideration. Occupational Health and Safety. This metric falls under labor practices and decent work and covers rates of injury, occupational diseases, lost days, and work related fatalities. For NDC, the rates of injury are the most troublesome. Employees are often sick, office by office as they pass around a virus or bacteria. Ill employees are not asked to utilize their sick leave and stay home. Another thing to consider in this category is employees going home from injuries from lack of ergonomics. There is a climate from management that if a worker asks for an ergonomic accommodation it is because that employee is weak or making excuses. Employees live with wrist or back pain or the like until they are hospitalized or require surgery. Discrimination. Another consideration for the company is in human rights, or in particular discrimination. There are multifaceted ways discrimination can surface. Although the company does well in most cases, there are few areas where discrimination is not as blaringly evident but still needs to be addressed. For NDC, there is a discrimination of single parents. Single fathers are looked upon with sympathy and empathy. Accommodations are made with scheduling and compliance to regulations. Single fathers who are late because they had issues getting their kids to school are given the compassionate â€Å"it’s ok† response. Single mothers are hardly looked at through the same lens. They are viewed as the troublemakers who can’t get their act together. In one such incident a single father divorced because of his own infidelity with multiple women, most coworkers. The company immediately accommodated his schedule and put him on the coveted day shift so he could work around daycare. In his department, they are required to change schedules and work a different shift, every quarter. He has been on the same schedule for two years because management feels for his â€Å"situation†. Another young mother called in one day to let the company know her mother was sick and could not watch the kids. She would be two hours late because she had to wait for her backup daycare to open and take the kids there. When she arrived at work she was given a discipline note  explaining that daycare issues are not the organizations problem and she was put on probation of losing her job. When the female employee inquired about the inconsistencies between women and men, they eloquently reminded her she was on probation. These type of incidents continuously happen in NDC. The company should consider their actions, intentional or not. If daycare issues are personal and not a concern of the company, then they should not be a concern for anyone. Discrimination is unethical behavior that looks poorly on the company and ruins morale. Recommendations. Occupational Health and Safety. It is my recommendation that the company provide hand sanitizer lotion to each employee as well as some in common areas. This will help prevent the spread of germs in the offices. Although union issues limit the supervisor’s ability to make employees use their sick leave to stay home when they are sick, they can educate workers on the importance of not spreading their illness. Masks can be offered to shield sick employees from the healthy ones as well. The local hospital offers free ergonomic evaluations and recommendations for employees regardless if they work in the warehouse lifting heavy equipment, or sitting at a desk all day. I recommend management change their way of thinking on ergonomics and allow employees to receive the care they need. Implementing preventative actions now will save the company money later. Medical bills will remain lower if people are not having carpel tunnel syndrome surgery or surgery to correct a spinal disk out of place. The company will benefit from having the employees at work and not paying employees to be gone on medical leave. This holds true for caring for sick employees as well. Keeping the healthy employees free from contagions, will save the company time and money as well as get more work done. Discrimination. My recommendation for the company is to review the accommodations and special exceptions it gives to employees. Sensing sessions should be conducted with the employees or anonymous surveys to bring these type of issues to light. Any discrimination acts reported by employees should be immediately addressed and taken seriously. Unethical  behavior by management causes employees not to trust them. Unhappy employees can become disgruntled and even unethical themselves. Someone who is being treated inappropriately will not be as productive and retention can become an issue for the company. Ethical leaders foster communication and better working environments, leading to better business. Organizational Viability Long term survival and sustain profits over time. The longer the company is profitable, the better its viability. To be socially responsible, a company must remain viable. Opportunities, threats, stagnant times, times of growth, and initiating innovative ideas are all opportunities to lower costs and stay ahead of competitors. There are many ways to measure sustainability of a company. The company can use sustainability accounting, conduct shareholder value analysis, lifecycle assessment, balanced scorecard, activity based costing, lifecycle costing, full cost accounting, expected value analysis, and sensitivity analysis. The company must look at itself from a financial perspective, but also from a customer, internal business process, and learning and growth perspective as well. Considerations. Market Presence. Being present in the market is core to viability. The company makes purchases from contracts with small businesses throughout the country to level the economic balance. The company also provides services to any local government agency. NDC has a local internal extranet for customers for processes and procedures to request assistance as well as self-help. The hiring process for the company is an online one that is long, difficult, and confusing to someone new to the system. Prospective employees must first create an account and build a resume using the specific template provided. This lengthy process uses a lot of jargon and requires very specific information. Once the account is created, the prospect can search for jobs which can be time consuming if unfamiliar with the jargon. If a job is found, the user can click apply which attaches their resume created in the profile, and then asks multiple questions. These questions  are a combination of checkboxes and written responses. This assessment is typically from four to nine pages in length. After applying, a computer scans resumes for matches of key words, words that were not in the job announcement. Then, the resumes that pass are sent to a human resources department that review for actual qualifications. The remaining qualified resumes are then sent to the hiring branch. The branch has to score each resume based on a preapproved rubric about two pages in length. Once scored, the top people are called for an interview. Once interviews are conducted, the selection is made and sent back to human resources. Human resource department offers the applicant the job and works on the details. The process often takes months. Customer Service and Competitive Advantage. Understanding customers’ needs and wants and implementing service based on those desires through a strategic plan is key to maintaining a competitive advantage. Companies must be able to adapt quickly to customer demands. A company must be either low cost or a value added type business. In the case of NDC, the value added is one of providing differentiated products and services that contain only attributes associated with the base. The scope is specialized. The company must still maintain social responsibility in this area and can do so by providing excellent customer service. Without the customers, there would be no business. The company’s customers take many forms. There are civilians, Soldiers, contractors, and suppliers. All services provided by the company are followed up with the opportunity to conduct a survey. Metrics of the work done versus the surveys is also collected and reported to higher headquarters. Service req uests that come in are documented in a local system however, phone calls are not recorded. Recommendations. Market Presence. NDC can improve its market presence with upgrading its current internal website and creating social media venue presence to address the current issues at hand. The company can research competitor sites and come up with more ideas that appeal to the target market. The hiring process needs some work. A thorough analysis of the process should be conducted  reviewing the most time consuming portions. For example if the scoring of the resumes at the branch is the issue, maybe a team is created that does only that so the process will go faster. Too often when an applicant is offered the job, it has been so long they have been offered a job elsewhere and decline the invitation. Losing the best qualified employees hurts the company and the bottom line. Remaining in the market competitively involves having the best employees available to provide the best service available. Customer Service and Competitive Advantage. Although the surveys are sent to higher management, the metrics are not utilized locally. The only time the feedback is mentioned at all, is if there is a majorly negative survey that comes in and is sent back down to the director. It is recommended that the company have local supervisors review the metrics for their own personnel and address the overall performance of its own employees at the lowest level. This will help improve the customer experience and keep them coming back. Positive customer service should be rewarded and negative ones, addressed. Clear indications of the level of service that is expected should be communicated. Valid and verifiable expectations should be measured and identified. Customer expectations should be priority, customer service strategy should be analytical and communicated to all units on base internal and external. This will give customers an opportunity to recognize when service is not met as promised. The company should also consider recording its phone calls and conducting quality assurance on the calls to catch issues missed by customers skipping the survey. Legal and Regulatory Considerations Social Responsibility within the confines of legal and regulatory considerations and recommendations are similarly important. To remain social responsible, companies must adhere to laws. In addition to conducting business within the confines of the law, companies should proactively anticipate new regulations and act proactively. Since the NDC is a government entity, it must operate within the boundaries of local and federal laws. Considerations. FAR. The Federal Acquisition Regulation (FAR), found at http://www.acquisition.gov/far/current/pdf/FAR.pdf, is the governing regulation used by all federal executive agencies in the acquisition of supplies and services. â€Å"It became effective on April 1, 1984, and is issued within applicable laws under the joint authorities of the Administrator of General Services, the Secretary of Defense, and the Administrator for the National Aeronautics and Space Administration, under the broad policy guidelines of the Administrator, Office of Federal Procurement Policy, Office of Management and Budget.† The NDC uses the FAR for all acquisitions. Specifically in part 39 of the regulation, Information Technology acquisitions are covered. The FAR governs that appropriated funds are not to be used to acquire information technology that is not deemed necessary to the function and operation of the agency. Too often in the government and in NDC specifically, the latest and greatest are highly sought after items. The contracting agency sometimes scrutinizes the justification of products too harshly and in other times, not enough. The regulation states that contracting officers must be cognoscente of the rapidly ever changing information technology world. In NDC, users requesting items for purchase must submit the required documents to include justification into a SharePoint portal which is then processed by the acquisitions team. The team reviews and sends completed packets to the contracting office. The contracting office then makes a determination on the item(s). Exchange of Material and Disposition. Disposition of property in the government is governed by US Code Title 10, chapter 153, Exchange of material and disposal of obsolete, surplus, or unclaimed property. Basically the company is not allowed to see equipment but rather uses it until it does not meet the mission and then the process is to turn in the equipment and recycle most materials. Sometimes older machines, servers, or other information technology pieces of equipment are still in good working order, just not robust enough to accomplish the Army mission or provide proper security. The US Code Title 38 covers veteran’s benefits and part VI chapter 83 covers the acceptance of gifts and bequests. NDC does not donate any items to organizations outside of itself. The company is being social responsible in disposition of equipment the right way however, it could improve by making more donations. Business Processes. Federal laws, regulations, and mandatory IT standards for securing private sector information technology systems and data in critical infrastructure sectors is managed by the United States Government Accountability Office (GAO). Information Technology is considered a critical infrastructure sector coming more popular after enactments of the Paperwork Reduction Act of 1995 and the Clinger-Cohen Act of 1996. â€Å"GAO has identified a set of essential and complementary management disciplines that provide a sound foundation for information technology (IT) management. These include: IT strategic planning, Enterprise architecture, IT investment management and Information Security.† (GAO, 2014). Part of the IT disciplines identified in the law is that best practice is to require that processes are documented to account for all operations and be integrated with strategic and operational planning processes. In NDC, the company realizes its social responsibility to create processes. The company has created a web page to host the processes for all things IT. This relates to helpdesk issues, do it yourself ideas, budget and acquisitions information, enterprise license agreements, service level agreements, and a number of other processes. This repository can be accessed by anyone with a government common access card (CAC). The issue with the site is that is it disorganized and mostly unknown to the general public on base. Recommendations. FAR. Information Technology acquisitions are justified by the users and the contracting office makes a determination if the justification is valid. The company must be social responsible in spending the governments money because it is the tax payers who fund the government. A contractor who is not an Information Technologist, would not be able to make a fair determination if a piece of equipment is needed for the operation of the business or not. It is recommended that the contracting office have an Information Technologist liaison who can help determine if the purchases are valid, or if they are  just the users â€Å"I saw it so I want it† desires. This would assist the government in getting the items that are needed to perform the job better, and would cut costs on the items that are not necessary to the government. Exchange of Material and Disposition. One year NDC life cycled all 357 computers for new and improved ones that were capable of handling more security issues. Since it was such a large quantity, the business offered to donate some of the machines to other small businesses in need. One of the smaller reserve units nearby had really old computers with I think Windows 3.1. So NDC donated about 11 computers and the Soldiers were able to work more efficiently during drill weekends. This situation was out of the ordinary. Usually the computers are sent in to a central facility and then cycled out from there. Although this is a social responsible action, I recommend the company look into donating more items in the future. The US Code 38 8301 specifically says that â€Å"The Secretary may accept devises, bequests, and gifts, made in any manner, with respect to which the testator or donor shall have indicated the intention that such property shall be for the benefit of groups of persons formerly in the active military, naval, or air service who by virtue of such service alone, or disability suffered therein or therefrom, are or shall be patients or members of any one or more hospitals or homes operated by the United States Government, or has indicated the intention that such property shall be for the benefit of any such hospital or home, or shall be paid or delivered to any official, as such, or any agency in administrative control thereof. The Secretary may also accept, for use in carrying out all laws administered by the Secretary, gifts, devises, and bequests which will enhance the Secretary’s ability to provide services or benefits.† (US Code 38 Veterans Benefits) This means the company can donate their used and useful equipment to assist the Veterans Association (VA) to enhance the ability to provide services or benefits. There would not be lengthy tax paperwork but only a small hand receipt trail of the transfer. This would benefit both agencies as well as the Veterans and Soldiers effected by the quality of care. Business Processes. It is recommended that NDC take the time and consideration to re-do their web pages. A team should be created to specifically handle the project and all shareholders should be involved. This means the company should discuss with the customers as well as the NDC employees on a strategy to build a better more informative site. Once built, the site should be advertised in the base paper, on the installation homepage. These processes should be better organized and updated regularly so NDC remains social responsible to its customers. Social responsibility is essential to the bottom line. By taking the recommended steps above, NDC can work towards becoming a more social responsible company with constant upward mobility. References Lawrence, Anne (2010). Business and Society: Stakeholders, Ethics, Public Policy. 13th Edition. McGraw-Hill Learning Solutions, 2010. VitalBook file. Bookshelf. Federal Acquisitions Regulation (2005). General Services Administration, Department of Defense. Retrieved from http://www.acquisition.gov/far/current/pdf/FAR.pdf 21 June 2014. U.S. Code: Title 38 Veterans’ Benefits. 38 U.S. Code Part VI Acquisition and Disposition of Property. Chapter 85—disposition of deceased veterans personal property ( §Ã‚ § 8501–8528). http://www.law.cornell.edu/uscode/text Government Accountability Office (GAO) (2014). Best Practices and Leading Practices in Information Technology Management. http://www.gao.gov/key_issues/leading_practices_information_technology_management/issue_summary

Sunday, July 21, 2019

Mahmoud Darwish The Poet Of The Resistance English Literature Essay

Mahmoud Darwish The Poet Of The Resistance English Literature Essay Mahmoud Darwish was born on March 13, 1941 in  a quaint village in the Galilee of  Al Birweh, Palestine, into a land-owning Sunni Muslim family. At the early age of seven, Darwishs father was killed  and his family were forced to leave their homeland for safety in Lebanon to escape the ongoing massacres by the Israeli Army as it occupied Palestine and, in the process, destroyed the poets village (in addition to over 400 other Palestinian villages).  They returned the following year, secretly re-entering Israel. As they returnedillegally to their country,  Darwish and his family were grounded under military rule and emergency regulations of the State of Israel established over colonized Palestinian land. Where they were given the status of present-absent alien, a status that will mark the poet from that point onwards, preventing him from ever finding his homeland, except in his language and his ever-loving audience.  Mahmoud Darwish went on to live a life that is a emotion al example of how far talent and determination, combined with a unstable life, can carry an individual from a simple background into the international halls of fame.   In Darwishs early twenties he faced numerous house arrest and was constantly imprisoned by the state of Israel for publicly reading his poetry. He also was imprisoned many times for not carrying the proper papers (identification cards). He joined the Rakah which was the official Communist Party of Israel in the 1960s. In 1970, he left Palestine for Russia, where he attended the University of Moscow for one year. After Moscow, he then moved to Cairo, Egypt. He lived in exile from Israel for twenty-six years, between Beirut and Paris, until his return to Israel in 1996, after which he settled in Ramallah of the West Bank. It is perhaps Darwishs very special relationship to the Arabic language that has set him apart from other Arab poets of his time. Today America identifies Palestine through Palestinian art, and through Edward Saed who came out with the most influential book, `what are Arabs in Arabic society, such a dynamic book, and hard to understand, unlike the softer side to Palestinians brought by Darwish, and Nasser Khalifa whom sang  his poems. Putting the political cause aside, a double-edged sword in the case of the poets literary career, Darwish has created a new zone in the Arabic language that he can call his own: he constructs his kingdom homeland in language. Considered by one prominent Arab literary critics as the saviour of the Arabic language, Darwish manages to describe mundane events and uncover his (and his peoples) innermost feelings through words juxtaposed in the most idiosyncratic of contexts, creating fascinating new images. The symbols, metaphors, and style in his poetry are carefully chosen; yet at the same time they reflect an integrity and clairvoyance that are a unique characteristic of this writer. As a number of Darwishs works have even been called prophetic, it still remains that these poems have been an advantage of his artistic intuition and acute political common sense. He manages to see and read what very little of the Palestinian people can. When poems like these follow that artistic intuition, it gains its significance to the readers, because it usually is an expression of what the Palestinians fear most but are unable to utter or ever express.   Darwishs connection to language and poetry remains unmatched by any connection he has with anything or anyone. He has the talent to uncover, exploit, and define music in language through use of poetry. His poetry has been an interesting field in the Arab world as musicians compose the most beautiful and popular of songs from his lyrics. Works Darwish is  often called the poet of the resistance, and sometimes accused of writing in  defense  of Palestinian mainstream politics, Darwish still managed to constantly defy any strict definition of who and what he is or wanted to be. He wrote the Palestinian declaration of independence in1988 and many poems of resistance that are a major fundamental part of every Arabs culture; from superstructure to, social structure to, infrastructure. However,  this does not mean he ignored writing about love and death, in fact his poems struck people. Darwish wrote poems that people can easily understand, and others that held critics so mystified as to where to begin to decipher. In all this, he remains confident in his open and honest relationship to his readers. When I move closer to pure poetry, Palestinians say go back to what you were. But I have learned from experience that I can take my reader with me if he trusts me. I can make my modernity, and I can play my games if I am sinc ere. (New York Times interview) This intricate relationship with his ever-increasing audience is best described in this excerpt: Whenever I search for myself I find the others, And when I search for them I only find my alien self So am I the individual- crowd? (Mural)   Awards As an accomplished and very well known poet in the Eastern hemisphere, Darwish awards and honors include the Ibn Sina Prize, the Lenin Peace Prize, the 1969 Lotus prize from the Union of Afro-Asian Writers, Frances Knight of Arts and Belles Lettres medal in 1997, the 2001 Prize for Cultural Freedom from the Lannan Foundation, the Moroccan Wissam of intellectual merit handed to him by King Mohammad VI of Morocco, and the USSRs Stalin Peace Prize. Significance As another significance Mahmud Darwish brought upon his self was becoming editor for the PLOs (Palestine Liberation Organization) monthly journal and its director of the groups research center. In 1987 he was appointed to the PLO executive committee, and resigned in 1993 in opposition to the Oslo Agreement,  which was signed at a Washington ceremony hosted by US President Bill Clinton on September 13, 1993, during which Palestinian leader Yasser Arafat and Israeli Prime Minister Yitzhak Rabin ended decades as sworn enemies with an uneasy handshake.  Darwish later served in accordance to the Palestinian literary review Al-Karmel (magazine published in Palestine in Arabic) as its editor in chief and founder. Al-Karmel was published out of the Sakakini Centre (The Khalil Sakakini Cultural Centre Foundation is a non- governmental, non-profit organization dedicated to the promotion of arts and culture in Palestine) since 1997. His most recent translations in English, Mahmoud Darwish: Adam of Two Edens (Jusoor and Syracuse University Press, 2000) and The Ravens Ink: A Chapbook (Lannan Foundation, 2001) include a host of Darwishs most acclaimed poems written between 1984 and 1999. Even though he is known the world over as the poet of Palestine, as Margaret Obank says in her review of The Adam of Two Edens, Darwishs poetry has been published only sparingly in English. These two volumes are an excellent introduction, in English, to this poet who is considered to be indisputably among the greatest of our centurys poets. (Carolyne Forche)   Some of the exploited poets recent poetry titles include The Butterflys Burden (Copper Canyon Press, 2006), Unfortunately, It Was Paradise: Selected Poems (2003), Stage of Siege (2002), The Adam of Two Edens (2001), Mural (2000), Bed of the Stranger (1999), Psalms (1995), Why Did You Leave the Horse Alone? (1994), and The Music of Human Flesh (1980). Darwish was harassed by the Israeli military governor whenever his poetry went public. His discovery of poetry is recalled as a threat to the sword; the exploited poet took advantage of this by. His words described the Arab and Palestinian identity that needed to be invasive. These harassments expelled Darwish to leave to Moscow and then Egypt, then alas to settle in Beirut until the invasion war ended, era 1982. After Beirut he became a wondering exile in Arab capitals, settling in Paris for a while, then Amman, and finally Ramallah, moving a step closer to the home which he still cannot reach. The circle is not yet complete There is no age sufficient for me, To pull my end to my beginning. (Mural)   His journey during the exodus enlightened him to create poetry upon magnificent literary creations. This comes to explain how even when Darwish was distant from his country he still tried to dismantle with his poetry and unveil the truth. Later in 1988, his widely circulated militant poem Passers by in Passing Words, was given a very significant applause as it was influential to all the Arabic communities familiarity and passion of the untidiness drawn from the revolution brought up by war. This applause was promoted as the poem called for a great uproar in Israel. However, a book in French entitled Palestine Mon Pays: Laffaire du Poeme, published by Les Editions de Minuit in 1988, documents some of the articles that were written in  defense  of Darwish and his poem. In a similar manner, but this time in March 2000, Yossi Sarid, then the minister of education in Israel, suggested the inclusion of Darwishs poetry in the Israeli high school curriculum. This suggestion resulted in a very close no-confidence vote for the Barak government.   Darwish held a strong stand in politics. In 1993, when Darwish resigned from the PLO executive committee to protest the Oslo Accords, he could see at the time, as very few people within the PLO could, that there was a structural problem with the accord itself that would only pave the way for escalation. I hoped I was wrong. Im very sad that I was right. (New York Times interview)   The poets life revolved around Palestine as an everlasting wail in his poetry with only the passion to request a truth to be unveiled. Later, his choice to reside in RamAllah while it was under siege during the second Intifada was that of only a small sacrifice. His new home pushed him to dwell his last three poems against resistance while under siege and under the iniquity of siege. Mohammad, The Sacrifice and A State of Siege were published in newspapers in Palestine and the Arab world during 2001 2002. The last  one, A State of Siege describes the siege of Ramallah and the Palestinian land in profound images that invoke daily life in a vivid and multi-layered way: A woman asked the cloud: please enfold my loved one My clothes are soaked with his blood If you shall not be rain, my love Be trees Saturated with fertility, be trees And if you shall not be trees, my love Be a stone Saturated with humidity, be a stone And if you shall not be a stone, my love Be a moon In the loved ones dream, be a moon So said a woman to her son In his funeral He goes on to add: During the siege, time becomes a space That has hardened in its eternity During the siege, space becomes a time That is late for its yesterday and tomorrow (A State of Siege) Conclusion His reputation all over the world as a highly esteemed poet and individual is partly due to the fact that Mahmoud Darwish affirms an open conception of what being an Arab is. Arab, to him, is not an identity closed unto itself, but pluralism totally open unto others. In his oeuvres, he dialogues with a group of cultures (Canaanite, Hebrew, Greek, Roman, Persian, Egyptian, Arab, French, English, Ottoman, Native American) as well as with myths of the three monotheistic religions. These dialogues create multiple layers within the poem that may be difficult to appreciate unless the reader can develop a full understanding of the Is and the others of the text.   When Darwish reads publicly, he easily draws thousands of people from all social classes; taxi drivers, bazaar merchants, hospital workers, students and more rush to find a hearing under the influential poets lips. Darwish  did not just break the barrier between Palestinians but also ideology.  Like a role model Darwish became a personal possession and another reminiscence to the Palestinians who suffered through exile and war. Which ever part of Palestine or whomevers relation to Palestine through sympathy or its seize all view Darwish as a national treasure. Now in translation perhaps he will also be embraced elsewhere in the world. No poet has been expropriated as Mahmoud Darwish has been over the past thirty years. No one realizes this more than him: And history makes fun of its victims And its heroes Takes a look at them and passes by This sea is mine This moist air is mine And my name- Even if I spell it wrong on the coffin Is mine As for me, Now that I am filled with all the possible Reasons for departure I am not mine. I am not mine I am not mine. (Mural) Serene Huleileh. List of plagiarised documents 77% http://www.mahmouddarwish.com/english/introduction.htm 76% http://www.funci.org/en/2008/articles/on-mahmoud-darwish/ 76% http://elza.jeeran.com/PARIS.doc 14% http://www.poets.org/poet.php/prmPID/1062 12% http://www.ipoet.com/archive/original/Darwish/Mahmoud.html 3% http://www.mahmouddarwish.com/english/articles.htm 2% http://www.palestinefacts.org/pf_1991to_now_oslo_accords.php 92% > 85% >75%

Essay, poetry, prose, drama and film in literature

Essay, poetry, prose, drama and film in literature Introduction: This paper covers four important topics of Literature, which include: Essay, Poetry, Prose, Drama and Film. Essay is a form of writing, which can be literary-based or scientific-based. Like any other form of writing, it has its different characteristics, and also it serves for different purposes. For example, when writing a letter to a friend, it could be said that it is a form of an essay. When applying to colleges nowadays it is mandatory for every applicant to write a so called entrance essay. Even the newspaper columns are designed to be written in an essay based. Essay consists of three parts: an introduction, which is the first paragraph of an essay, the body which includes several paragraphs, and the conclusion, which consist of one or more paragraphs and is structurally the last part of an essay content. Poetry is an ancient literary art. There are many poets who have contributed so much to enrich the literature that is being studied today. Like any other form of literature, it has many characteristics that define poetry. But unfortunately there isnt a clear definition of what poetry is. So, different poets have expressed their thought of what they think defines poetry. Prose in another important work of literature. It is defined to be as the epic literature that is written in lines. It is basic literature that is seen and used daily. Prose includes books, such as novels, tales, and short stories. Like any other literary work, it has different characteristics, and rules and regulations that make up the prose. Drama is also known to be more popular during the golden age. Its a literacy work that is written basically to entertain people, especially Kings Courtyard centuries before. Nowadays, well known dramas play on theaters, throughout the world. Film is an art form of motion picture, also known as movies. Many representatives are involved to make up the film. Film has different characteristics that are known as Action films, Adventure, Comedy, Crime and Gangster, Drama, Epic/Historical, Horror, Musical, Science Fiction, and Western films. ESSAY Definition Essay is a form of writing, which is relatively short and could be literary or non literary writing. The word essay for the first time was used be a French writer, Michele Montaigne, as a matter of fact the origin of the word essay comes from French, which means to try or to attempt to write (Musai, B. 2004). The period when Montaigne started to write essays, even though we find some forms of essays before this period, makes us understand that essay is the newest form of writing in comparison with poetry, prose and drama. Essay is a collection of ideas, mainly literary ideas, or a single idea, written and backed up by some supporting facts. Most of essays have pattern which they are written. English teachers use them frequently as a testing tool, but today they are also a major part in students entrance exam for college or University (Fleming, Grace, 2010). Representatives As mentioned under definition, the common form of essay dates back to Montaigne, whose essays got published in 1588, although the types that we have today are derived and evolved due to the increasing needs and language expansion. From early representatives we also find an English writer, Robert Burton, although he differs on the style from Montaigne. Montaigne used essay writing as a self-discovery, more of a personal narration, whereas Burton expressed his knowledge through essay, more like a modern essay that we have today. Also we find some early representatives from England such as Sir Thomas Browne and Laurence Sterne. Some early representatives from France include also Andre Gide and Jean Cocteau (Britannica Online Encyclopedia, n.d) We can confidentially say that essay has changed its role and purpose since its beginning. Essay has evolved from a personal story to a more detailed tool of one expressing feelings, ideas and so forth. Today essays have same pattern, use a format, and discuss a range of topics; they are used to persuade somebody of something, to narrate a story or an event, express feelings for some issues and policies and even used as a social and political criticism tool. They have evolved and become an integral part of college and University recruitments. More often than not, students are given essay assignment on topics that require a student to take a stand in very controversial issues such as abortion, global warming etc. Types and characteristics of essay Based on the sets of skills one has, today essay provides a form of writing for everyone and every personality. If you are a person that likes to argue, you can use an argumentative type of essay to express your feelings, opinions, thoughts. If you are gifted with descriptive skills, you can use this type of essay and colorful language to describe something. In general, these are the types of literary essays: descriptive, narrative, evaluation and persuasive or argumentative essay. Narrative is more of a literary type of essay, meaning it is characterized more in artistic language. The story in narrative essay most of the time is written in chronological order. Descriptive essay could be literary or non-literary (Fleming, G. 2010). This type of essay is used to describe an object, a place, a person or an event. An example of this would be: What is a car, what is it made of, how is it put together, how long it lasts and so on. Evaluation essay has multiple types and is mostly used in different levels of education. Some of the evaluation essays are: essay of a process or guide, comparison contrast essay, calcification essay, cause and effect essay, conclusive essay etc. Persuasive or argumentative essay is one of the four main types of essay. Its goal is to persuade the reader to accept, master, or act according to the ideas of the writer. This is different from the goal of narrative essay which is that reader tries to understand the authors ideas. In this type of essay, writer is required to back up his ideas with statistics or other proofs to convince the reader of things he is writing are correct (Musai, B. 2004). There are also non-literary types of essays such as visual arts, music, film and photography etc. The general format of essay is: introduction which is made of three to four sentences; body of the essay that can have multiple paragraphs and conclusion (Lilly, M. 2006). In general, essay is different from other literary writings. It is somewhat similar to prose because it is written in lines. Sometimes it could also be similar to prose in content especially narrative and descriptive essays. The difference between the essay and the narration is that narration contains more figurative expressions, whereas essay contains facts and supporting arguments. This also concludes that essay differs a lot with poem and drama. However, in contrary to other literary and non-literary forms, essay is written for multiple purposes and different topics. Today it is written in different educational levels, hiring purposes, in daily paper etc. POETRY Definition: The word Poetry derives from a Greek word poiesis, which means in a making. Poetry is a unique art of literacy, but it doesnt have a clear definition of what it is. It is said that poetry uses a fictional plot, a specialized language, and it is written in a special form (style). When writing poems, authors try to express their thoughts in less space using that specialized language, not compare to novels and short stories that use much more space. Poetry is an ancient art of literacy, before people use to carve poetry in the caves, and that is known to exist long before. There are many poets, and uncountable written poems thought the time, but there isnt a clear definition of what poetry is. Although, many poets have their own definition of poetry. For example Paul Engle definition of poetry is: Poetry is boned with ideas, nerved and blooded with emotions, all held together by the delicate, tough skin of words (Poetry America, 2009) by Paul Engle. Another quote by Aristotle: Poetry is more philosophical and of higher value than history; for poetry tends to express the universal, history the particular(Poetry America, 2009). Even though it is difficult to define poetry, most people are able to recognize it when they see it. It is worth remembering that poetry especially in the form of the song is one of the oldest forms of artistic expression, it is much older than prose and is seems to originate in a human impulse that reached for expression in joy, grief, doubt, hope, loneliness, love, etc. For example, the National Anthems are poems, that are turned into songs or the Anthem that express so much feeling, about joy, victory of being proud of their heroes and their Nation. Representatives: There are many well known Poets thought the world, but to be represented in this paper two preferred once are chosen: Robert Frost and Emily Dickinson. Both are American Poets, whose art of poetry is well known. They have contributed so much to the American literature and have enriched it with their creativity. Robert Frost has written many poems, but his poems are well know, one of which is Stopping by woods on a Snowy Evening (Academy of American Poets, 2009). Emily Dickenson is one of the most famous female poets in American literature. She has written close to 2000 poems, and her poems were numbered. On of her many poems is called: A Bird came down the walk (328) (Academy of American Poets, 2009). Differences between Poetry and Drama: The Poetry and Drama are different in many ways. Drama is presented to the public as an entertainment, either telling a story which the author is not physically there, but it is told though different other people, or actors. Whereas poetry is also recited by other people besides from the poet himself/herself. Sometimes is it also played in the stage too, through songs. Characteristics of Poetry: There are many characteristics of poetry, the main ones are Lyrical poetry and Narrative poetry (Lethbridge Mildroft, 2003). Lyrical poetry are short, non-narrative poems, which include subcategories, and one of them is the Sonnet, which is written in fourteen lines (Lethbridge Mildroft, 2003). The Narrative poetry is a form of poetry that tells stories through it, for example love stories, tragedies etc. Other forms of poetry are written in four lines, which are known as stanza. Stanza is used more often in poetry, by many Albanian poets as well as poets throughout the world. PROSE Definition Prose is a type of epic literature that is written in lines. Usually sentences in prose continuous in that line, not in another one. Some authors (writers) say that writing prose is the best form of writing, because words are in their best order. Sometimes we wonder what does the word PROSE means. The word prose comes from another similar Latin word that is PROSA and it is used to describe facts or anybodys thoughts. Representatives There are many well known prose writers but we mention two or three of them, like Shakespeare, Virgina Wolf, Henry Fielding etc. Shakespeare is one of the most famous writer, he is known with his dramas like: Romeo Juliet, Macbeth etc. Virginia Woolf is the one who presents a new style of writing in Prose through the events, such as Stream of Consciousness, and Henry Fielding who gives another direction of prose writing. Differences between prose and poetry There are some differences between prose and poetry. We can say that prose is easier to understand because unlike prose for poetry, we can explain prose with our words. Another difference is that in prose it doesnt matter if it rhymes or not. There are a lot of differences between prose and poetry but despite this sometime it is difficult to note which one is prose and which one is poetry (Rrahmani, Z., 1999). Differences between prose and drama Expect the differences between prose and poetry there are some differences between prose and drama. In the prose the author is the one that describes characters and settings, but in the drama there are actors and actresses that play on it. Characteristics of prose There are two basic kinds of prose: elementary forms and composed forms. (Rrahmani, Z., 1999). In the elementary form there are: Legend, Myth, Fairy tales, and in the composed forms there are: Novel, novelette, Tale (Rrahmani, Z., 1999). Elementary forms The word Legend comes from Latin word that means something that is needed to be read. That tells a story which can be real but which can contain other decorative elements. Myth is Greek word that has a lot of meanings like: tale, language, speaking etc. It talks about tribes, their lives and the origin of world. Fairy Tale is another kind of elementary literature form and it is wordy creation that combines real and fantastic motives (Rrahmani, Z., 1999). Composed forms Novel is large type of prose and the word roman comes from Latin word lingua romana. Novel was read by different social layers. Word novelette means something new, that comes from Latin Word novelus. Novelette contains extraordinary motives but it doesnt mean that novel avoid other events from daily life. Novelette contains some structure elements like: small number of characters, interlacing between real and fantastic. Tale is a short type of prose, this type comes from fairy tales and legends. In tale there are reflected some important side of reality (Rrahmani, Z., 1999). DRAMA Definition: The general term DRAMA (Classical Greek: ÃŽÂ ´Ãƒ Ã‚ Ãƒ ¡Ã‚ ¾Ã‚ ¶ÃƒÅ½Ã‚ ¼ÃƒÅ½Ã‚ ±, drà ¡ma meaning action) (Wikipedia, 2009) is understood to be a composition literary, which is written to be represented in theaters. For that reason authors consider its solid rules, without their application drama cant be successful in stage. At drama devoid the confession and description, whereas all the text surrender via dialogue and monologue. Drama differs considerably from poetry or narrative because drama it is usually written to be performed in stage by actors. Aside from the text that actors will express, didaskaliet are also a component of drama, wherewith characterizes the view of scene, personages doings and demenaunors, the noises that are going to be heard etc., which usually puts in brackets. Classic drama (Greek and roman) was written in verse and was played in amphitheaters, some of them are still saved (for example in Butrint, which was Greek colony). Classic drama have had a solid construction, they were count by strong rules, so its composition necessarily traversed in those phases: exhibition, interlacement, culmination, vicissitude and solution. A drama usually separate in small components, which are called acts, so we have dramas with five acts, three acts, one act etc., meanwhile smaller unit is scene, which hits every actors entrance and exit in stage. Another feature of classic drama was oneness of the place (the event had to came off in one place), oneness of the time (the event held out twenty-four hours) and oneness of the doings (the event didnt have a break). As every drama flow by a conflict, which make a specific language, more dynamic, more emotional, not usual. Modern drama arrived to bring in scene the man, life and random language (Culler, 1997). Characteristics of the drama Until the18th century tragedy and comedy were the main kinds, but later the drama was displayed, which then took the dominant role. Tragedy In the ancient time handled the destiny of the kings and demigods. The affairs which civilized were unusual and big. The language of the drama wasnt daily, it style was high so just Kings and Queens and the people of the court could understand it. Later on the characters of the tragedy became the big historical characters. The main feature of the tragedy is that its conflict ends necessarily with the heros death. Comedy (In Greek komo convivial and od song) is a dramatic work (Wikipedia, 2009). Since antique comedy attended with usual people and usual events, which had a happy ends. As tragedy designed to concuss with its tragic end, comedy designed to make you laugh. Comedy was very open divide its designed thematic, divide its yoked characters and divide its way of civilizing. From the roman authors disunited Plaut and Terenci than Shakespeare in England, Molier in France, Gogol in Russia, etc. There are many centuries that dominate the writing of drama, which is written in prose, which doesnt have solid rules anymore like classic creations, which has a much wider gamut of the thematic and has an unlimited chance to choose the characters. It design mans destiny, who is confronted with different harnesses, who collides with the fellowship and pass into the tragic and comic situates at the same time. After the technology revolution, from drama some new styles of art appeared, which are much more famous in all over the world, like radiodrama, television drama and movie. FILM Definition: Film is an art form of motion pictures, also known as movies. Films/movies are shown in cinemas, or movie theaters, where people gather to see them. Film is a form of entertainment which has grown into a huge business worldwide nowadays. The first motion picture ever made is known to be The Horse In Motion which dates back in the 1878 (Associated Content Inc., 2010). Further more, there isnt an exact answer when the first movies was made, because back then the technology was not as advanced as it is now. But the film technology has improved throughout the years, the first movies, were without sounds, and without colors, and now there are 3D movies, which are said to be advanced. Representatives: First of all film representatives are considered the writes, those of short stories, Novels, Fictions, Fairytales etc. Then there are people who are part of making the film, which are known as the screenwriters, actors/actresses, film crew, film director(s), experimental film makers, movie studios, and finally film critics (Knowledgerush, 2009). Difference between Drama and Film: The difference between drama and film isnt much different, except the Drama is performed in from of an audience, whereas film is recorded and then shown to the audience. At the end they have the same idea, it is an art of entertainment and also a way to educate people though different plays, or shows and also different films. Characteristics of Film: There are different characteristics of Film/movie, for example: Action films are those that have in it battles, fightings, explosions, fires, basically that show a lot of action. As everyone knows that The James Bond films are action films. Adventure films are films that have to do with expeditions, trying new things, exploration of near and far away lands, such as the quest to find the hidden treasure, for example the movies National Treasure. Comedy Films are films that make the audience laugh while telling a story. Crime and Gangster Films are films that have to do with murders, and generally with people that dont obey the law. For example The Law and Order series. Drama films, are the once that have to do with romance, romantically tragedies etc (American Movies Classics Company, 2009). Epic/Historical Films are based on historical events, on war, or on heroic figure for example the Albanian heroic figure is made into a film known as The Scanderbeg. Horror films are basically films that are made to terrify the audience, at the same time to entertain them. Musicals (dance) films are films that have lots of dancing and singing in it. A well know musical movie called The Sound of Music. Science fiction films are those that have aliens, the ones that are well known are The Star War series. And finally the Western film, are generally known as the American cowboy movies, with Indians, guns, horses etc (American Movies Classics Company,  ©2009). Conclusion: To conclude of what is mentioned above about Essay, Poetry, Prose, Drama and Film, it is important to include that they have enriched literature that is known to us today. These subcategories of literature are all connected to one another. They are a written art, which has improved peoples knowledge. Everything that is known to mankind, about its history it is written through essays, poetry, prose, drama and also showed in motion picture. Even though each of them has different characteristics, they all have one purpose that is to communicate between people. REFERENCES: 1. Academy of American Poets, ( ©2010) http://www.poets.org/ Retrieved 21/12/2009 from http://www.poets.org/viewmedia.php/prmMID/20519 2. American Movies Classics Company, Main Film Genres ( ©2009) Retrieved 02/01/10 from http://www.filmsite.org/genres.html 3. Britannica Online Encyclopedia, (n.d.). Essay Types. Retrieved 21/12/2009 from: 4. Culler, J. (1997) Literary Theory. A Very Short Introduction (pp. 97-100). Oxford University Press Inc. New York 5. First Movie Ever Made: A History of Film Firsts ( ©2010) Retrieved 02/01/10 from http://www.associatedcontent.com/article/461209/the_first_movie_ever_made_a_history.html 6. Fleming, G. ( ©2010). How to write a five-paragraph essay. Retrieved 21/12/2009 from: 7. Knowledgerusg ( ©2009) Retrieved 02/01/2010 from http://www.knowledgerush.com/kr/enclopedia/Film/ 8. Lethbridge, S., Mildorf, J. ( ©2003) Basics of English Studies: An Introductory course for students of literary studies in English. Version 12/03, Poetry (pgs. 142-173) 9. Lilly, M. (2006, February). A Basic Essay Format. Retrieved 21/12/2009 from http://www2.mcdaniel.edu/English/writingcenter/essayformat.htm 10. Musai, B. (2004). Si te shkruajm ese. Tirane: Cendra per arsim demokratik (p.15-25). 11. Poetry America (n.d) http://www.poetryamerica.com retrieved 21/12/2009 from: http://www.poetryamerica.com/poetry_quotes.asp 12. Rrahmani, Z. (1999) Teoria e Letersise: Book for high school students. Prose (Pp.115-123) 13. Wikipedia, The free encyclopedia (2009, December). Drama. Retrieved 21/12/2009 from http://en.wikipedia.org/wiki/Drama

Saturday, July 20, 2019

Early Learning: How Do Head Start Programs Contribute to Success Essay

The Head Start Program contributes to the successful learning of children in a major way. Head Start promotes healthy prenatal out comes, enhances the development of infants and toddlers, and promotes healthy family functioning. The children are giving a better chance to succeed in school and life. Therefore, the rate of human learning and development is in the early years. Head Start is a Federal funded, comprehensive child development program that has an overall goal to prepare children from low-income families for school (Administration for Children and Families). The Head Start Program is under the direction of local, non-profit organizations in almost every county in the world. The Head Start Program originally began in 1965, by President Lyndon London (Zigler). A report written by The United States Department of Health and Human Services states that the Head Start Program began in 1995 for children from birth to three years of age, and has expanded to serve approximately 800,000 children and their families in 664 communities across the United States. To prepare a child for ...

Friday, July 19, 2019

The Objective of Total Quality Management Essay -- Total Quality Manag

The Objective of Total Quality Management Total Quality Management(TQM) is an organisational process that actively involves every function and every employee in satisfying customers needs, both internal and external. TQM works by continuously improving all aspect of work through structured control, improvement and planning activities that are carried out in concern with guiding ideology that focuses on Quality and Customer Satisfaction as the top priorities. There has been many arguments that TQM succeeds only by incorporating a concern about quality for the customers throughout the organisation. The truth of this statement and those facts that disagree with this statement will be look into and discuss in more detail to achieve the success of TQM. TQM recognises that the Customer is at the center of every activity. The customer may be external or internal. The key is to determine the gap between what the customer needs and what the system delivers. Once the gap is recognised, it would be systematically reduced and results in never-ending improvement in customer satisfaction at every level. TQM depends on and creates a culture in an organisation which involves everybody in quality improvement. Everyone in the company can affect quality but must first realise this factor and have the techniques and tools which are appropriate for improving quality. Thus TQM includes the marketing and dissemination of quality and methods not only within the organisation and customers but also to suppliers and other partners. The general view to achieve success in TQM could be summarised as below: Quality as strength Quality in all processes The importance of management The involvement, commitment and responsibility of everybody Continuous improvement Zero defects Focus on prevention rather than inspection Meeting the needs of target customers Recovery Benchmarking A prerequisite for successful quality improvement is first, to understand how quality is perceived and valued by customers. 4 ‘Q' Design Quality Technical Quality Production Quality Delivery Quality Functional Quality Relational Quality Image Experiences Expectation Customer Perceived Quality ... ...ccess. Ownership and the Elements of Self-Management Total quality programmes are founded on the principal that people want to own the problems, the process, the solution and ultimately the success associated with the quality improvement. Psychologically, the ownership advocated by TQM ties in the development in organisational design away from traditional models of imposing management control over employees' behaviour. Recognition and Rewards TQM system considers the rewards and recognition to be critical to a company's programme, particularly when greater involvement of staff is required. Positive reinforcement through recognition and rewards is essential to maintain achievement and continuous improvement through participative problem-solving projects. The Quality Delivery Process TQM is not just the awareness of quality for the customers. It demands the implementation of a new system. Finally, the main objective of TQM may put the customer at the center of every activity and consider the process as customer driven, but all other factors which do not involve the customers have to be taken into consideration for the successful implementation of TQM.